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Returns Policy

At Leufu, we want you to be completely satisfied with your purchase. If you need to return or exchange your order for any reason, we’re here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for a different product or a refund to the original payment method.

 

Return Shipping Costs

  • We will cover the return shipping cost if the return is due to our error (you received an incorrect or defective item).

  • If the return is not a result of our error, you can choose to use your own shipping method or request a prepaid shipping label from us. If you use our label, the cost of shipping will be deducted from your refund.

 

Return and Exchange Conditions

To ensure a smooth return or exchange process, please note the following conditions:

  • Returned items must have tags still attached and be returned in their original packaging.

  • Returned items must have no visible signs of wear, damage, or use.

  • Products must be clean before being sent back. Items that require cleaning may be returned to you or incur additional charges.

 

Refund Process

You can expect to receive your refund within four weeks of returning your package to the shipper. However, in many cases, refunds are processed more quickly. This timeline includes:

  1. Transit Time: 5 to 10 business days for the package to reach us.

  2. Processing Time: 3 to 5 business days for us to evaluate and process your return once received.

  3. Bank Processing: 5 to 10 business days for your bank to finalize the refund.

 

How to Start a Return or Exchange

  1. Send an email to info@leufubrand.com with the subject line "Return Request" or "Exchange Request."

  2. Include your order number, a brief explanation of the reason for the return or exchange, and any relevant details about the product.

  3. We will respond promptly with return instructions and shipping details.

 

Additional Notes

  • All returns must be pre-paid and insured. Leufu is not liable for lost inbound packages.

  • If you have questions or need further assistance, please don’t hesitate to contact us at info@leufubrand.com.

 

Our goal is to make your return or exchange experience as seamless as possible. Thank you for choosing Leufu!

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